Frequently Asked Questions



THE BASICS


So what is PageHabit?

PageHabit provides exclusive book subscription boxes featuring author-annotated new release books in a variety of popular genres including Literary Fiction, Young Adult Fiction, Mystery, Fantasy, Romance, Historical Fiction and more. We are changing the way people share stories by creating a completely immersive reading experience for every kind of bookworm--the word-nerds, story smitten, information seekers, and diehard bibliophiles. We deliver the best new book releases to your door and bundle them with exclusive author insight, including written annotations, bookish goods, and an active reading community to boot.
For more, check out our ABOUT page.


How does PageHabit work?

PageHabit offers both monthly and quarterly book subscription plans. Once you sign up for your preferred genre and plan, you will receive a box every month for the monthly plans or every three months for the quarterly plans. When you first sign up, you are simply placing a reservation on a box. You will NOT be billed until your box is ready to ship. Our monthly boxes ship out around the 20th-25th of each month. After your first box, you will be billed every month or every three months until you unsubscribe.


What is the difference between a Monthly PageHabit box and a Quarterly box?

Monthly subscription plans feature one (1) brand new release, annotated by the author, a beautiful bookmark and a couple bookish goods to top it off. These ship out every month and each time the author is a surprise! Each box is $29.99 plus shipping.

Quarterly subscription plans also feature one (1) brand new release, annotated by the author, but the featured author also handpicks two additional books to round out the box and thoughtfully selects the bookish goods to accompany his/her brand new release. These boxes ship out every three months based on the calendar year: January, April, July and October. We will announce the featured author and the new release included ahead of time, but the rest of the box will be a tightly guarded secret! Each box is $49.99 plus shipping.
We solemnly swear to never repeat a book in the monthly or quarterly box.


Can I subscribe to more than one PageHabit box?

100% YES! We’ll actually love you a little bit more if you do, but shhh don’t tell the other members that. We always say the more books the merrier! To subscribe to another genre, simply visit the genre page you would like to add and hit “Join the Club”. You will be billed for each box separately.


How are PageHabit books selected?

We at PageHabit love to read, specifically, we love to read great books. Mostly, we love to share our great reads with you. The process for selection is pretty straight forward. We ask our publisher friends, from the indies to the big five, to send us their catalogs of upcoming releases. Working with a group of writers, readers and editors, we gather ‘round to pore over the titles, slowly but surely narrowing it down to what we think are the most interesting books publishing in the month - from bestselling authors to fresh new voices. Next, we get our (lucky) hands on ARCs (advanced reader copies) to make sure the books live up to our standards. What kind of book lives up to our standards? The best. Typically books that include a combination of lush writing, thrilling plot points, and generally possess an un-put-downable nature.


What comes inside a PageHabit box?

Every PageHabit box includes the following:
- A brand new release, annotated by the author
- A written letter from the author
- A beautifully designed bookmark
- Delightful bookish goods
- A donation to support children’s literacy around the world

Quarterly PageHabit boxes are curated by the featured author and include all of the above, as well as:
- Two additional books handpicked by the featured author
- Thoughtful bookish goods selected by the author

Can’t I just buy these books elsewhere?

In short, yes and no. Sure, you can purchase these new release titles from a multitude of big box retailers, but you’ll be missing out on three very important things.
FIRST, part of the reading experience is diving deeper, going beyond the words on a page to relate these stories to our real lives. That is why each of our boxes comes complete with exclusive author insight, including a written letter and author annotations! Every new release is peppered with exclusive author annotations placed throughout the book to enhance the reading experience. You will not be able to purchase these anywhere else.
SECOND, with a membership you also get access to our online community of over 21,000 bookworms from around the world! Get instant book recommendations, feedback, and thoughts on all things bookish.
THIRD, our members also get access to exclusive author content, including live chats with authors -- ask them anything! -- and exclusive playlists, deleted chapters, interviews and more!



GIVING BACK



How does PageHabit give back?

PageHabit is founded on the simple belief that reading is for everyone. With the purchase of every PageHabit box, we make a donation to support children’s literacy around the world. Each month, we partner with a different organization with the same mission, to help get books into the hands of children everywhere.

Reading is important. Not just as a means of recreation, but a real measure of success in life. Illiteracy is a global problem, stretching from the United States to the United Kingdom, from Uganda to Laos and everywhere in between. The inability to read and write quickly leads to big problems later in life. Illiterate people are more likely to be poor, lack an education, and miss out on opportunities to fully participate in society and the workforce. Sadly, their choices in life are far too limited. We want to change that; one box, one book and one child at a time.

In addition, for every PageHabit unboxing photo tagged with #mypagehabit across social media, we will make another donation to support this cause. Because reading should be fun, exciting, engaging, and above all, for everyone.

For more information on where this month’s donation will go, please check out OUR MISSION.



BILLING & SHIPPING



Will I be billed when I subscribe?

No — you won't be charged for a package until it is ready to ship. So reserve your box right away — you can cancel at anytime.


Are sales tax and shipping fees included?

Residents of California and Idaho pay sales tax, which shows up on the confirmation page of the subscription process. This is because we are headquartered in Los Angeles and have a distribution center in Idaho.

If you are located in the continental United States or U.S. territories, we charge a small shipping fee. Monthly boxes cost $4.99 to ship and quarterly boxes cost $7.99 to ship because of all the extra goods.


What about international shipping?

International book subscriptions—yes, we offer them!—require an additional fee, at the following rates.
Monthly Plans: Canada +$14.99; Rest of the World +$19.99*
Quarterly Plans: Canada +$19.99; Rest of the World +$29.99*
*NOTE: There may also be local taxes and tariffs on receipt of package. PageHabit is not responsible for covering those costs. PageHabit does not make a profit on shipping. These rates directly reflect our costs.



TRACKING YOUR PACKAGE



Where in the world is my PageHabit box?

Once you sign up, we’ll send you a confirmation email that your subscription has been activated. You will then receive another email once your card has been charged with your receipt and your tracking confirmation. Didn’t get email confirmations? Just shoot us an email at hello@pagehabit.com. We’ll put our detective hats on and track it down for you!



MANAGING YOUR ACCOUNT



How do I change my subscription(s)?

To change your subscription, first unsubscribe from your current subscription; then subscribe to the new one you wish to receive.
To unsubscribe, simply sign in to your account in the top right corner of our site. Click on your name to view your account. You’ll see a list of your current subscriptions. Click the “cancel” link next to the “Next billing date” text.


How can I cancel my subscription(s)?

Sign in to your account in the top right corner of our site, then click on your name to view your account. You’ll see a list of your current subscriptions. Click the “cancel” link next to the “Next billing date” text.
P.S. We’re sorry to see you go! Please drop us a note at hello@pagehabit.com to let us know what we can do better.


What if I move?

No problem: just sign in to your account to update your address or switch your subscription.


Need more help with your account?

The fastest way to get your questions and concerns responded to is by chatting with our live support team who handles every customer on a one to one (personal) basis. Need to send a longer message? Drop us a line at hello@pagehabit.com.



OUR GUARANTEE & REFUND POLICY



Our team, along with the guidance and inspiration of our authors, put all our effort into creating a great box experience for you. We hope you enjoy your box as much as we love making it! :)


Billing Policy

Your credit card will not be charged at the time of purchase. We store your credit card information securely with our payment processor and then charge the card only when the box is ready to ship from our warehouse. Please Note: it may take a few business days between when we charge you and when the box actually leaves our warehouse en route to you.


Returns/Refunds Policy

Due to the custom and exclusive nature of our PageHabit boxes, we are not able to accept returns. If you are unhappy with your box, you can cancel at anytime. If you received a defective product or are missing a product in your box, please contact us at hello@pagehabit.com and we'll gladly do everything we can to resolve the situation.


Change of Address Policy

Every subscription/box is tied to a specific shipping address that you’ve entered. If you want to change the address associated with a box, please do so before the box is scheduled to ship. You can update your shipping addresses here. We are not responsible for sending you an additional box if you forget to update your shipping address and have relocated.



WORKING WITH US



How can I suggest an author?

You can submit someone you feel would be a great curator by sending us a note at hello@pagehabit.com.


How do I get my amazing bookish products into a PageHabit box?

If you manufacture or sell great products and want to be featured in a PageHabit Box, please email us at hello@pagehabit.com


Do you have an affiliate program or can I review one of your boxes for my audience?

We love working with bookfluencers and are happy to provide sample boxes for review. Please email us at affiliates@quarterly.co to apply.